Lotus Thailand operates a retail business with a commitment to sell high quality products at an affordable price. Lotus serves customers through omni-channel channels in more than 2,000 branches in Thailand. Furthermore different online channels offer comfort and a seamless shopping experience.
Tesco Lotus operates in five formats: Extra, Hypermarket, Department Store, Talad, and Express. Extra, Hypermarket, and Department Store formats offer a wide range of products, including fresh food, prepared foods, grocery items, and non-food items such as electrical appliances, clothing, toys, stationery, and household goods. Talad ('market') is a "supermarket format" that mainly sells groceries, while Express is a small convenience store format. Many of the products sold at Tesco Lotus are the company's own house brand products.
The larger stores are often located in malls and feature food courts and various other shops and stalls, as well as ample parking. Tesco Lotus also provides retail and financial services, including bill payment, personal loans, a Tesco Visa credit card, and Tesco insurance broker. In 2013, Tesco Lotus introduced online shopping, and as of early-2018, the company's total retail floor space was 1.4 million m2. Its main competitor in the Thai market is Big C.